SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.
We recommend all Web Help Desk customers apply the patch, which is now available.
We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
References
| Link | Resource |
|---|---|
| https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3 | Broken Link |
| https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988 | Patch Vendor Advisory |
Configurations
Configuration 1 (hide)
|
History
14 Nov 2025, 23:32
| Type | Values Removed | Values Added |
|---|---|---|
| First Time |
Solarwinds
Solarwinds web Help Desk |
|
| CPE | cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:* cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:* cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix2:*:*:*:*:*:* cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:* |
|
| References | () https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3 - Broken Link | |
| References | () https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988 - Patch, Vendor Advisory |
01 Sep 2025, 22:15
| Type | Values Removed | Values Added |
|---|---|---|
| New CVE |
Information
Published : 2025-09-01 22:15
Updated : 2025-11-14 23:32
NVD link : CVE-2024-28988
Mitre link : CVE-2024-28988
CVE.ORG link : CVE-2024-28988
JSON object : View
Products Affected
solarwinds
- web_help_desk
CWE
CWE-502
Deserialization of Untrusted Data